Terms and Conditions

Effective Date: April 21, 2026

Company: Diamond Auto Glass

Service Area: Flagstaff, Phoenix, Sedona, and Winslow, AZ

Governing Law: State of Arizona

1. Estimates and Insurance Integration

Diamond Auto Glass provides repair and replacement services for residential, fleet, and RV clients.

  • Non-Binding Quotes: All online or phone quotes are preliminary. Final pricing is subject to a physical inspection of the glass damage, ADAS (Advanced Driver Assistance Systems) calibration requirements, and tint specifications.
  • Insurance Claims: While we work with all insurance and fleet services, the vehicle owner is ultimately responsible for any deductible or amount not covered by the insurer.

2. SMS & Mobile Messaging (Reminders & ETAs)

By providing your phone number to (928) 779-4140, you consent to receive SMS messages for:

  • Appointment Coordination: Reminders and technician arrival windows.
  • Service Progress: Notifications regarding the completion of glass curing or tinting.
  • Safety Alerts: Important post-service instructions (e.g., "drive-away times").
  • Opt-Out: Reply STOP to unsubscribe. Message and data rates may apply.

3. Licensing & Professional Standards

Diamond Auto Glass is fully licensed and insured. All windshield replacements are performed using industry-standard adhesives and high-quality glass to ensure structural integrity. Smart Glass and ADAS calibrations are performed using specialized equipment to maintain vehicle safety features.

4. Punctuality & Weather Delays

As we serve high-altitude and desert regions (Flagstaff to Phoenix), Diamond Auto Glass is not liable for delays caused by:

  • Adverse weather (snow or extreme heat) that prevents proper adhesive bonding or tint application.
  • Delays in specialized glass delivery (RV or Smart Glass).
  • Emergency mobile service diversions.

5. Professional Advice Disclaimer

Information provided viahttps://diamondautoglassflagstaff.com/ or email is for general guidance. It is not a substitute for a professional diagnosis. Diamond Auto Glass is not liable for the expansion of existing chips or cracks during the repair process, which can occur due to glass stress.

6. Limitation of Liability

To the extent permitted by Arizona law, liability is limited to the cost of the specific service provided. We are not liable for pre-existing damage to the vehicle's frame or electrical systems discovered during glass removal.